Privacy Policy & SMS TERMS

Effective Date: September 2, 2026
Last Updated: September 2, 2026

Tx Nook LLC, doing business as Tx Nook – Mind & Body (“Tx Nook,” “we,” “us” or “our”), respects your privacy and is committed to protecting the personal information entrusted to us.

This Privacy Policy explains how we collect, use, retain and disclose personal information when you visit TxNook.org, contact us, schedule or purchase services, complete forms, communicate with us or otherwise interact with Tx Nook.

Depending on how you interact with us, we may collect the following categories of information:

This may include your:

• Name
• Email address
• Telephone number
• Mailing address
• Date of birth
• Emergency contact information
• Parent, guardian or authorized representative information

This may include:

• Appointment dates and times
• Services requested or received
• Therapist or service-provider preferences
• Membership and package information
• Gift-card information
• Purchase and transaction history
• Cancellation, rescheduling and attendance information
• Communications with Tx Nook

To provide massage, wellness and recovery services safely, we may collect information concerning:

• Health history
• Injuries, surgeries or areas of concern
• Pregnancy or postpartum status
• Allergies and sensitivities
• Medications
• Medical devices
• Contraindications
• Treatment preferences and goals
• Massage intake forms
• Consent forms
• Session notes and service records
• Information provided by a parent, guardian or authorized representative

Please provide only information that is relevant to the safe delivery of your requested services. Tx Nook does not diagnose medical conditions or replace care from a licensed medical provider.

Payments may be processed through third-party payment and scheduling providers, including Square and Noterro. Tx Nook generally does not directly store complete payment-card numbers.

We may receive limited transaction information such as the amount paid, payment status, transaction date, payment method type and a transaction or receipt number.

When you visit our website, we or our website-service providers may automatically collect:

• Internet Protocol address
• Browser and device type
• Pages viewed
• Referring website
• Approximate location derived from an IP address
• Date, time and duration of visits
• Website interactions
• Cookie and similar technology information

We will use identifiable client photos, videos, reviews or testimonials for promotional purposes only with the client’s permission or as otherwise permitted by law. Consent for promotional use may be withdrawn for future use by contacting us.

We may collect personal information:

• Directly from you
• From a parent, guardian or authorized representative
• Through our website and contact forms
• Through appointment, intake and consent forms
• Through Noterro, Square and other service providers
• During telephone, email, SMS or in-person communications
• Automatically through cookies and website technologies
• When you participate in a membership, promotion or event

We may use personal information to:

• Schedule, confirm and manage appointments
• Deliver massage, wellness and recovery services
• Review contraindications and determine whether a service may be appropriate
• Maintain client intake forms, consent forms and session records
• Process payments, memberships, packages and gift cards
• Communicate about appointments, schedule changes and account matters
• Respond to questions and customer-service requests
• Provide receipts and requested documentation
• Manage memberships and client accounts
• Improve our services, website and client experience
• Prevent fraud, misuse and security incidents
• Comply with professional, licensing, tax, accounting and legal obligations
• Send promotional communications when you have consented or when otherwise permitted by law

We will not use health-related information for unrelated advertising or sell it to another business.

We may disclose personal information when reasonably necessary to:

We may use companies that help us operate our business, such as:

• Website hosting and form providers, including GoDaddy
• Scheduling, intake and client-management providers, including Noterro
• Payment processors, including Square
• Email and SMS communication providers
• Accounting, technology, security and professional-service providers

These providers may receive only the information reasonably necessary to perform services for Tx Nook and are expected to handle the information appropriately.

Information may be provided to Tx Nook owners, employees, licensed massage therapists and contractors when reasonably necessary to schedule, manage or provide services.

We may disclose information when required by law, regulation, subpoena, court order or government request, or when reasonably necessary to:

• Protect the safety or rights of a client or another person
• Investigate fraud or misuse
• Enforce our agreements and policies
• Cooperate with licensing or regulatory authorities
• Respond to an emergency

If Tx Nook is involved in a merger, sale, financing, reorganization or transfer of business assets, personal information may be disclosed as part of that transaction, subject to appropriate protections.

Tx Nook does not sell personal information, health-related information or sensitive personal information.

We do not use personal information for automated profiling that produces legal or similarly significant decisions about a client.

We do not sell or share personal information for third-party targeted advertising.

If you provide consent to receive SMS messages from Tx Nook, we may send messages concerning:

• Appointment confirmations and reminders
• Schedule changes
• Account notifications
• Membership or package information
• Requested follow-up communications
• Customer care
• Promotional offers when you have separately agreed to receive them

Message frequency varies. Message and data rates may apply.

Reply STOP to opt out of SMS messages. Reply HELP for assistance or call Tx Nook at (940) 526-6665.

Consent to receive SMS messages is not a condition of purchasing any service. Opting out of SMS does not prevent Tx Nook from contacting you through another method when reasonably necessary to manage an appointment, account or transaction.

Mobile telephone numbers, SMS consent records and SMS opt-in information will not be sold, rented or shared with third parties or affiliates for their marketing or promotional purposes.

All categories of information sharing described in this policy exclude SMS originator opt-in data and consent. That information may be provided only to vendors supporting the delivery of Tx Nook’s messaging and customer-service functions.

Our website and service providers may use cookies and similar technologies to:

• Operate website features
• Maintain website security
• Remember preferences
• Understand website traffic and performance
• Prevent spam and fraudulent form submissions
• Support services such as Google reCAPTCHA

You may control cookies through the cookie banner or your browser settings. Disabling cookies may prevent certain website features from working correctly.

Our website may provide links to third-party websites. Tx Nook is not responsible for the privacy or security practices of websites that we do not control.

We retain personal information only as long as reasonably necessary for the purposes described in this policy and to meet professional, licensing, legal, accounting and tax requirements.

Massage service records are maintained for at least the minimum period required by applicable Texas massage-therapy rules. Certain records may be retained longer when required by law, necessary to resolve a dispute or reasonably needed for legitimate business purposes.

When information is no longer required, we may securely delete, destroy or anonymize it.

Tx Nook uses reasonable administrative, physical and technical measures designed to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.

However, no website, email, electronic-storage system or Internet transmission is completely secure. Please do not send Social Security numbers, complete payment-card numbers or unnecessary health information through ordinary email or an unsecured website form.

Our website is not directed to children under 13, and we do not knowingly collect personal information online directly from a child under 13 without appropriate parental or guardian involvement.

Massage or wellness services provided to minors require the consent and involvement of a parent or legal guardian when required by Tx Nook policy or applicable law.

A parent or guardian may contact us regarding information associated with a minor, subject to identity and authority verification.

Subject to applicable law and record-retention requirements, you may request to:

• Confirm whether we maintain personal information about you
• Access or obtain a copy of your personal information
• Correct inaccurate information
• Request deletion of certain information
• Withdraw consent for future promotional communications
• Opt out of marketing emails or SMS messages
• Ask questions about how your information is used or disclosed

Submit a privacy request by emailing info@txnook.com with the subject line Privacy Request, or mail the request to:

Tx Nook LLC
17516 Matany Road, Suite 202
Justin, Texas 76247

We may request information reasonably necessary to verify your identity and authority. We may deny or limit a request when retaining the information is required by law, professional rules, safety obligations, transaction requirements or another lawful exception.

If a request is denied, you may submit an appeal by emailing info@txnook.com with the subject line Privacy Request Appeal.

Tx Nook will not discriminate against a client for exercising an applicable privacy right.

Texas law provides certain rights regarding privacy of and access to health care records under Texas Health and Safety Code Chapter 181.

To request a copy of your massage or client health records, email info@txnook.com with the subject line Client Records Request, or mail or deliver a written request to:

Tx Nook LLC
17516 Matany Road, Suite 202
Justin, Texas 76247

Please include:

• Your full legal name
• Date of birth
• Current telephone number and email address
• Approximate dates of service
• A description of the records requested
• Your preferred delivery method
• Your signature and the date of the request

A parent, guardian or authorized representative should also provide documentation showing their authority to request the records.

Tx Nook may verify identity and authority before releasing records. Records will be provided within the period required by applicable law.

Complaints alleging a violation of privacy rights concerning protected health information may be submitted to the Texas Office of the Attorney General, Consumer Protection Division.

Texas law provides certain rights regarding privacy of and access to health care records (Texas Health & Safety Code, Chapter 181, Medical Records Privacy). To file a consumer complaint alleging a violation of your privacy rights regarding protected health information, contact the Texas Office of the Attorney General, Consumer Protection Division.

Report suspected violations of statutes or rules enforced by the Texas Department of Licensing and Regulation by contacting the Department or calling (800) 803-9202.

We may update this Privacy Policy to reflect changes in our services, technology, vendors or legal obligations. The updated version will be posted on this page with a revised “Last Updated” date.

Material changes may also be communicated through another reasonable method when required.

Questions, concerns or requests concerning this Privacy Policy may be directed to:

Tx Nook LLC d/b/a Tx Nook – Mind & Body
17516 Matany Road, Suite 202
Justin, Texas 76247

Telephone: (940) 526-6665
Email: info@txnook.com
Website: https://txnook.org